Orders within the UAE typically arrive within 1 to 2 business days after payment confirmation.

For our international customers, expect delivery within 3 to 5 business days, depending on your location.

Shipping fees are calculated based on the weight and size of your order. You’ll see the shipping cost before you finalize your purchase, so you’ll know exactly what to expect.

To avoid delays, please double-check that your shipping address and contact number are correct. If the information provided is incorrect, it may lead to shipping delays, extra charges, or your order being returned. Any extra costs caused by incorrect details will need to be covered by you.

Once your order has been shipped, we’re unable to make any changes to the shipping address. Please make sure all details are accurate before completing your purchase. If you need to cancel your order after it’s been shipped, you’ll need to either reject the delivery or return the item for a refund. Shipping costs are non-refundable.

Some countries charge customs duties or VAT on imported goods, which HandlyCool has no control over. These charges are set by your country’s government or customs authorities. Please be aware that you’re responsible for paying any additional fees related to duties or taxes. If you refuse to pay these charges, your order will be returned, and we’ll issue a refund for the product cost—minus shipping fees both ways.